TERMS AND CONDITIONS

 

 

Introduction

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The website is owned and operated by E&L Equine Canine. These Terms and Conditions

govern your use of our website and the purchase of products from E&L Equine Canine.

By placing an order, you agree to be bound by these terms.

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Please take a moment to read through them carefully, as they are designed to protect

both you and us. If you have any questions or need further clarification, feel free to

contact us.

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Products

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We make every effort to display products accurately, including colours and

descriptions. However, slight variations may occur due to screen settings or

manufacturing differences.

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All products are subject to availability. We reserve the right to discontinue items at any

time without notice.

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When buying an item, you agree that you are responsible for reading the full item

listing before making a commitment to buy it. You enter into a legally binding contract

to purchase an item when you commit to buy an item and you complete the check-out

payment process.

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Pricing

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All prices are listed in GBP (£) and include VAT (where applicable). The prices we charge

for using our products are listed on the website. We reserve the right to change our

prices for products displayed at any time, and to correct pricing errors that may

inadvertently occur. This will not affect orders already placed.

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Orders

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When you place an order, you will receive an order confirmation email. This does not

mean your order has been accepted. Acceptance occurs when the item is dispatched.

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We reserve the right to refuse or cancel any order for reasons including:

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• Product unavailability

• Errors in pricing or description

• Suspicion of fraudulent activity

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Payment

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We accept payment via debit/credit cards, PayPal. Payment must be received in full

before goods are dispatched.

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Delivery

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We aim to dispatch orders within 5 working days.

Estimated delivery times:

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• UK: 3-5 working days

• International: 7-10 working days

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We are not responsible for delays caused by couriers or customs.

 

Returns and Refunds

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Under the Consumer Contracts Regulations 2013, you have the right to cancel your

order within 14 days of receiving your goods.

You then have a further 14 days to return the item to us.

Please refer to Returns and Refund policy

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Faulty or Incorrect Items

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If you receive a faulty or incorrect item, please contact us within 7-14 days. We will

offer a replacement, repair, or refund in accordance with your statutory rights under

the Consumer Rights Act 2015. Please see our Returns and Refund Policy

 

Intellectual Property

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All content on our website, including images, logos, and text, may not be used without

permission.

 

Limitation of Liability

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Nothing in these Terms shall limit or exclude our liability for:

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• death or personal injury caused by our negligence;

• fraud or fraudulent misrepresentation; or

• any matter for which it would be unlawful to exclude or restrict liability under

       applicable law.

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Subject to the above, we will not be liable for any loss or damage that is not

foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our

breach or if it was contemplated by you and us at the time you made a purchase.

 

We supply products for private use only. We are not liable for any business losses,

including loss of profit, loss of business, business interruption, or loss of business

opportunity.

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Our total liability to you for any loss or damage arising out of or in connection with

your purchase shall be limited to the total price paid for the product.

 

Promotional emails and content

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You agree to receive from time to time promotional messages and materials from us,

by mail, email or any other contact form you may provide us with (including your phone

number for calls or text messages). If you don't want to receive such promotional

materials or notices – please just notify us at any time.

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Changes to These Terms

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We reserve the right to update these Terms & Conditions at any time. The latest version

will always be available on our website.

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Privacy

Your personal information is handled in accordance with our Privacy Policy.

 

Governing Law

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These Terms and Conditions are governed by the laws of England and Wales. Any

disputes will be subject to the exclusive jurisdiction of the English courts.

 

Contact Information

 

If you have any questions, please contact us at:

Email: eandlequine@gmail.com

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Phone: 07415 854284

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E&L Equine Services

Address: 16C Ringwood Road

Binstead

Isle of Wight

PO33 3BB

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Last updated: 26th May 2026