top of page

RETURNS AND REFUND POLICY

Our returns policy is designed to ensure your satisfaction, we hope you love your

purchases from E&L Equine Canine. However, if you are not completely satisfied, we are

happy to offer returns and refunds in line with UK consumer law.

 

Returns Eligibility

​

  • Items must be returned within 28 days of receipt.

  • Items must be unused, unworn, unwashed and in original condition.

  • Items must have all tags still attached

  • Proof of purchase is required.

  • We reserve the right to refuse returns that show signs of wear, damage, or

      alteration.

  • Shoes must be tried on, indoors and not show any signs of wear.

  • We are unable to accept returned items which have been marked by makeup,

       false tan, deodorant,cream or odours (smoking, pets or perfume) and ask for

       care to be taken when trying your items on.

  • Any original packaging i.e boxes, bags etc must be includedI

 

Horse & Dog Boutique Items

​

For hygiene and safety reasons, the following additional conditions apply to equestrian

and pet products:

​

Returned items must be clean, unused, and free from:

​

  • Animal hair

  • Odours

  • Dirt or bedding

  • Saliva

  • Signs of outdoor, stable, or animal use

​

We recommend trying all pet and horse apparel indoors before outdoor or stable use.

 

Please review sizing charts carefully before purchase, as sizing may vary by breed,

build, and product style.

 

Safety Equipment

​

For safety reasons, helmets and protective equipment cannot be returned once:

​

  • Used

  • Worn

  • Removed from original packaging

​

Non-Returnable & Final Sale Items

​

The following items are non-returnable unless faulty:

​

Hygiene & Consumable Products

​

  • Treats

  • Feed

  • Supplements

  • Medications

  • Opened grooming products

​

Personalised & Custom-Made Items

​

Including but not limited to:

​

Monogrammed saddle pads

  • Engraved halters

  • Custom blankets

  • Made-to-order tack

​

These items are:

​

  • Final sale

  • Non-cancellable once production has begun

​

We reserve the right not to refund, if you return items to us outside the terms of our

Returns Policy. It is also important that you’re aware that the cost of returns must be

paid by the customer. We reserve the right to refuse to refund if the item returned is

damaged or used.

​

How to Return an Item

​

   1. Contact us at E&L Equine Canine with your order number if purchased online.

   2. We will provide return instructions and the appropriate return address.

   3. Customers are responsible for return shipping costs unless the item is faulty or

       incorrect.

​

We recommend using a tracked delivery service, as we cannot be responsible for items

lost in transit.

​

Refunds

​

Once your return is received and inspected, we will notify you of the approval or

rejection of your refund.

Approved refunds will be processed within 5–10 working days to your original

payment method.

Original shipping costs are non-refundable unless the item is faulty.

​

Exchanges

​

We only replace items if they are defective, damaged, or if you received the incorrect

item.

​

To request an exchange, please contact us within 7–14 days of receiving your order

with:

​

  • Your order number

  • A description of the issue

  • Clear photos of the item received

​

Once approved, we will provide return instructions. Items must be unworn, unused, and

returned in their original packaging where applicable. If your claim is approved, we will

offer one of the following:

​

  • A replacement item (subject to availability)

  • An exchange

  • A full refund to your original payment method

 

We reserve the right to decline claims where damage is determined to be caused by

normal wear, misuse, improper care, or accidental damage after delivery.

 

Late or Missing Refunds

​

If you haven’t received your refund after 10 working days:

​

​

Your Consumer Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015.

 

Contact Us

​

For any questions regarding returns and refunds, please contact:

Email: eandlequine@gmail.com or call or text: 07814 763751

​

Thank you for shopping with us.

bottom of page